Marjon Community News Hub

Library email reminders not working - fines refunds

 
Picture of Claire Stevens
Library email reminders not working - fines refunds
by Claire Stevens - Monday, 14 January 2019, 2:07 PM
 

Dear All

We’re having issues with the library email reminders at the moment, so anyone who had books due back since last Monday Jan 7th won’t have received a reminder.

Don’t worry though, we will waive any fines accrued between the 7th and today, and we’ve stopped charging fines at the moment while we try to get the reminders sorted out. If you made a payment last week or over the weekend for fines that were charged last week, we will refund you – we’re just trying to organise the easiest way of doing this, and we’ll put out some details as soon as possible.

In the meantime, please check your Library account and renew/return your books as needed, and contact libraryenquiries@marjon.ac.uk for a fines waiver. This does need to be via email, not at the desk or over the phone. Please also contact us if you have any problems or queries. 

Thanks

Claire Stevens
Head of Library

Picture of Claire Stevens
Re: Library email reminders not working - fines refunds
by Claire Stevens - Tuesday, 15 January 2019, 3:37 PM
 

Dear All

Relating to the library fines refund for fines generated last week, all users who are eligible for a fines refund have now been emailed to let them know how this will happen. Emails have been sent to Marjon student/staff email accounts, so please check there for information. If you have not received an email, but think that you are entitled to a refund, please contact libraryenquiries@marjon.ac.uk and staff will check your account. 

Claire Stevens
Head of Library