We’re having issues with the library email reminders at the moment, so anyone who had books due back since last Monday Jan 7th won’t have received a reminder.
Don’t worry though, we will waive any fines accrued between the 7th and today, and we’ve stopped charging fines at the moment while we try to get the reminders sorted out. If you made a payment last week or over the weekend for fines that were charged last week, we will refund you – we’re just trying to organise the easiest way of doing this, and we’ll put out some details as soon as possible.
In the meantime, please check your Library account and renew/return your books as needed, and contact firstname.lastname@example.org for a fines waiver. This does need to be via email, not at the desk or over the phone. Please also contact us if you have any problems or queries.
Head of Library